Post Tags: consolidation, customer service, Cyber, cybersecurity
From planning and communication to expectation management and perception awareness, NetCentrics President Cyndi Barreda lays out seven recommendations that have helped her lead multiple consolidations over her more than 20 years in federal IT consolidation. With so much going on during a consolidation, it can be easy for customer service to suffer. Cyndi believes that for any consolidation to be successful, however, customer service should remain a top priority, and offers seven recommendations for maintaining your customer service levels and consolidating successfully. Read the full story here: https://www.federaltimes.com/it-networks/2017/03/14/7-steps-for-a-successful-it-consolidation-commentary/